Delivery & Returns
How much does delivery cost?
The delivery fee is determined at checkout, based on your shipping address.
How are orders shipped?
We send all orders through USPS, providing you with a tracking number. This allows us to conveniently deliver to PO Boxes.
How long until my order is dispatched?
Dispatch time varies by product type. Personalized items usually take 3-7 business days, while non-personalized items take 2-5 business days.
Can I get my order faster?
If you need a rush on your order, contact us and we'll do our best to accommodate. We can meet deadlines in nearly all cases.
How long does delivery take once dispatched?
Most orders arrive within 3-6 business days after dispatch. If you're in a remote area or it's a holiday season, expect a little extra time. You can track your delivery progress online.
Returns & Exchanges
As a family-owned business, our growth is driven by outstanding customer service. We're committed to ensuring you receive products you love and want to share with others. From the moment you order, our graphic designers collaborate with you, providing art proofs and unlimited revisions until your approval.
Double-check all details on the approved art proofs, as we can't offer refunds or exchanges for mistakes on these. Our packing process minimizes breakages, but if something arrives damaged, just send us a photo and we'll quickly arrange a replacement. Thank you!
