Frequently Asked Questions
We want ordering a personalized candle to feel easy and clear. Here are answers to the questions customers ask most often about custom candles, photo candles, processing, proofs, gifting, and candle care.
Ordering and Personalization
How do I customize a photo candle?
Choose your candle, upload or send your photo, and include any personalization details requested on the product page. If your order includes a proof, we will send it for approval before finalizing the design.
Can I add names, dates, or a message?
Yes. Many of our personalized candles can include names, dates, or short custom wording depending on the product.
What kind of photo works best?
Clear, bright photos with the subject easy to see usually produce the best result. Close-up images often work better than distant or heavily cropped photos.
How long does it take to process a personalized candle?
Processing times vary by order volume and customization level, but custom orders may take longer than ready-to-ship items. If a proof is required, fast approval helps keep your order moving.
Do I need to approve a proof?
If your order includes a proof, yes. We recommend reviewing it as soon as possible. If approval is not received within the stated window, the order may proceed using the proof that was sent.
Candle Details and Care
Are your candles hand-poured?
Yes. Our candles are hand-poured and designed to feel thoughtful, gift-ready, and personal.
What wax do you use?
We use coconut wax in many of our candles for a smooth, premium burn and a strong fragrance experience.
Do your candles use wooden wicks?
Many of our candles feature wooden wicks. Wooden wick candles should be trimmed before each burn for the best performance.
How do I care for my candle?
Trim the wick before each burn, allow the melt pool to reach the edge of the jar, keep the candle away from drafts, and never leave a burning candle unattended.
Gift Occasions and Custom Orders
Do you offer gifts for memorials, anniversaries, and sympathy?
Yes. We offer personalized candles and keepsakes for anniversaries, pet memorials, sympathy gifts, teacher appreciation, and other meaningful moments.
Do you offer custom logo candles for business gifts?
Yes. We offer custom logo candles for client gifts, corporate gifting, events, and other branded orders.
Who can I contact with questions about my order?
You can reach out through the website chat or email hello@littlepiececandle.com for help with product questions, custom orders, and gift recommendations.