Frequently Asked Questions
We want ordering a personalized candle to feel easy and clear. Here are answers to the questions customers ask most often.
Ordering and personalization
How do I personalize a candle?
Personalization is available for any candle. Use the choices shown on the product page or contact us before ordering if you need something different.
What kind of photo works best?
Clear, bright photos with the subject easy to see usually produce the best result. Close-up images often work better than distant or heavily cropped photos.
How long does processing take?
Standard candle orders are prepared in 1 to 3 business days. Contact us before placing a bulk or wholesale order so we can confirm its production time.
Do I need to approve a proof?
If your order includes a proof, review it as soon as possible. If approval is not received within the stated window, the order may proceed using the proof that was sent.
Candle details and care
What size is the candle?
Each candle comes in a 10-ounce frosted glass vessel with 7.5 ounces of wax.
What wax and wick do you use?
Every candle uses coconut wax and a wooden wick.
How do I care for my candle?
Trim the wick to one quarter inch before each burn. Let the wax melt to the edge of the vessel to help prevent tunneling. Keep the candle away from children, pets, drafts, fans and open windows. Never leave a burning candle unattended.
Shipping and returns
Do you offer free shipping?
Free U.S. standard shipping is available on orders of $35 or more. Delivery time begins after your order ships. Tracking is emailed when your order ships.
Can I return a personalized candle?
Personalized and made-to-order items are final sale because they are created for you. If an item arrives damaged, defective, or different from what you ordered, email hello@littlepiececandle.com with photos and your order number so we can make it right.
Can I return a non-personalized item?
Unused non-personalized items may be returned within 14 days of delivery after you contact us for approval. Customers pay return shipping. We do not charge a restocking fee.
Gift occasions and custom orders
What occasions do you make candles for?
We make personalized candles and keepsakes for anniversaries, pet memorials, sympathy gifts, teacher appreciation, birthdays and other meaningful moments.
Do you offer custom logo candles?
Yes. We offer custom logo candles for client gifts, corporate gifting, events and other branded orders. Contact us before ordering so we can confirm production time.
Who can I contact with questions?
Use the website chat or email hello@littlepiececandle.com.