Refund policy

Unused non-personalized items may be returned within 14 days of delivery after you contact us for approval. Personalized and made-to-order items cannot be returned because they are created to your specifications. Sale items and gift cards are final sale.

Customers pay return shipping for approved non-personalized returns unless the item arrived damaged, defective, or different from what was ordered. We do not charge a restocking fee.

If an item arrives damaged, defective, or different from what you ordered, email hello@littlepiececandle.com with photos and your order number. We will review the problem and make it right.

Customers start a return by emailing hello@littlepiececandle.com. Items sent back without approval are not accepted.

Approved refunds are sent back to the original payment method. Your bank or card provider controls how long it takes for the refund to appear.

60-day scent replacement

Request one replacement candle per eligible retail order within 60 days of delivery. Same personalization, different available scent. No return required. Standard U.S. replacement shipping included.

Bulk, wholesale and quoted business orders are excluded from scent-preference exchanges. Damage and order-error help are handled separately.

Request a scent replacement. Please use your contact email on the request form and include your order number if available, preferred scent and delivery date in the comment. Received it as a gift or do not have the order number? Tell us what you know and we will help find the order. Do not include payment details or a full address.